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Privacy Policy

How we collect, use, and protect your information.

Last updated: January 2024

Introduction

Astrada Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, mailing address, and other contact information you provide when requesting a quote or service.
  • Service Information: Details about your property, plumbing issues, and service history with us.
  • Website Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our plumbing services
  • Process and respond to your service requests and inquiries
  • Send you service reminders, updates, and promotional communications (with your consent)
  • Improve our website and customer experience
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third parties who assist us in operating our business (e.g., payment processors, scheduling software)
  • Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications

Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly without them.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: