Frequently Asked Questions

We serve the Greater Pittsburgh area including Squirrel Hill, Shadyside, Lawrenceville, Oakland, Mt. Lebanon, Bloomfield, East Liberty, Strip District, North Side, South Side, Downtown, Dormont, Brookline, Highland Park, Point Breeze, Regent Square, and surrounding communities. If you're unsure whether we service your area, give us a call at (412) 539-2837.

Yes, Astrada Services is fully licensed and insured in Pennsylvania. All of our plumbers are licensed professionals with ongoing training. We carry full liability insurance and workers' compensation coverage for your protection.

Yes, we provide free estimates for most plumbing projects. We'll assess your situation and provide upfront pricing before any work begins, so you know exactly what to expect. No surprises, no hidden fees.

Yes! We understand that plumbing emergencies don't wait for business hours. Our team is available 24 hours a day, 7 days a week, 365 days a year for emergency plumbing situations. Call us anytime at (412) 539-2837.

Plumbing emergencies include burst pipes, sewage backups, major leaks causing water damage, no water in the home, gas leaks, overflowing toilets that won't stop, and any situation that poses immediate risk to your property or safety. When in doubt, call us and we'll help you determine the urgency.

We prioritize emergency calls and aim to arrive as quickly as possible, typically within an hour for true emergencies in our service area. Response times may vary based on current demand and your location.

We provide upfront, transparent pricing based on the job, not hourly rates that can add up unexpectedly. After assessing your plumbing issue, we'll give you a clear quote before starting any work. The price we quote is the price you pay.

We accept cash, checks, and all major credit cards including Visa, Mastercard, American Express, and Discover. Payment is due upon completion of the work.

For larger projects like water heater installations or major repairs, we can discuss payment options to fit your budget. Contact us to learn more about available financing for qualifying customers.

Yes, we provide plumbing services for both residential homes and commercial properties. Our commercial services include restaurants, office buildings, retail spaces, industrial facilities, and more. Visit our Commercial Services page to learn more.

Absolutely! We work with homeowners and contractors on bathroom and kitchen remodels, fixture relocations, and new plumbing installations. We can coordinate with your other contractors to ensure the plumbing work fits your project timeline.

Yes, we offer preventive maintenance plans for both residential and commercial customers. Regular maintenance helps prevent costly emergencies and extends the life of your plumbing systems. Contact us to learn about our maintenance programs.